[Cancel/Exchange] Guidelines for Exchange and Refund of the products
<Exchange or refund is possible in this case>
- If the delivered product differs from the specifications (size or color) shown in the site’s detailed information.
- If the delivered product is cannot be used because of severe damage.
- In the case of the customer's simple change of mind. The product's parcel should be no sign of opening and the product remains delivered at the first time (However, you have to handle the all round trip shipping fees.)
Please contact the Q&A inquiry board or send us an email (firstname.lastname@example.org) to request the exchange and refund.
All the products can be returned or refunded within 7 days of purchase in the same condition as the original delivery.
In addition, in the case of exchange and return because of product defects, BJDCROBI will pay the full shipping fee.
However, in the case of exchanges and returns because of your simple change of mind, you must pay the full shipping costs.
<Exchange or refund is impossible in this case>
- If the product is damaged or contaminated because of the customer's responsibility.
- If the product has a sense of use due to the use and consumption of the customer.
- Where the value of the product has decreased significantly over time to the point that it is difficult to resell it.
- In the case of the customer's simple change of mind, when there are traces of use or damage on the product.
- Custom-produced products like BJD dolls cannot be canceled, refunded, or changed to other products after 10 days of order because of a simple change of mind.